This blog post, Three Tips for Reinventing a Product, by Teri Evans in Entrepreneur.com is about salt. Yes, who would have thought a staple such as salt would need reinvention, but then how many of us 60+ year-olds gave much thought to “reinventing ourselves” 2 or 3 years ago?
Teri says, “Many aspiring entrepreneurs have attempted to reinvent products, from cupcakes to pizza to coffee, which are considered commodities. Some have met with astonishing success — Starbucks being a notable example — while others have fallen flat. So what are the important ingredients in a successful reinvention?”
Teri offers The Meadow, an artisanal salt shop with locations in Portland, Oregon and New York City, as a case in point. Teri cites three ways in which the The Meadow’s owners Jennifer and Mark Bitterman, transformed salt into a gourmet entity, noting, “While their reinvention is specific to salt, the strategies they implemented to transform the perception of a commodity can work in just about any business.”
I’d add an extra pinch of salt to their successful recipe. You, too, are a commodity and each of these 3 strategies is equally essential to the business of creating and marketing the sauce of your “reinvented” self.
1. Tell the story behind your product. Mark Bitterman was enjoying a trip to France when he discovered artisan salts during a savory French meal — and it’s a delightful story he shares with customers time and time again. Creating an emotional one-on-one connection through a story, while weaving in the history of artisan salts, has kept foodies coming back. The Meadow also dishes salt stories and recipes on its website and blog, Salt News. Mark also has an award-winning book on the subject: Salted: A Manifesto on the World’s Most Essential Mineral with Recipes.
2. Create a shared experience around the product. Aside from recounting salt tales to customers, the Bittermans bring foodies together in a shared experience by hosting salt tastings at its shops. Previous events have ranged from unique sweet-and-savory pairings to events designed with the culinary professional in mind. The Bittermans have learned that if you bring customers together for a shared experience, you’re more likely to create an emotional attachment to your product, which can breed loyalty and boost sales.
3. Introduce the product to industry influencers. The Meadow doesn’t advertise and instead relies on word-of-mouth marketing to build credibility among its foodie customers. One way it has done that is through winning over some top chefs of upscale restaurants, which have not only raved about The Meadow’s artisan salts, but also become product evangelists.